Our Story

Business Partners from Day One
Concannon Business Consulting was founded to address the growing need for experienced project and program management teams across a variety of industries. Our team is comprised of experienced resources that deliver immediate project impact and value for our clients, with the mission of 100% customer satisfaction. Our company has grown from two business partners to dozens of consultants servicing clients in the automotive, financial, high-tech, hospitality, retail, and consumer packaged goods industries.

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» Los Angeles
» Dallas

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Connected Guest

Guests are demanding connected features throughout their interactions with hospitality properties. Leading companies need to step up to the plate with digital offerings.

Connected Expectations

As hotels compete for their share of the hospitality market, customers are increasingly drawn to connected guest experiences that align with their digital lifestyle expectations.  Companies that move to take advantage of this opportunity and develop unique offerings in mobile, web, and on-premises devices are seeing increased traction with younger guests.

Increasing Guest Expectations.

Leading hotel properties have always been at the forefront of guest experience and retention, but only recently have guest expectations around technology necessitated significant investments. Today’s connected guests expect to have all hotel and room services available at the touch of button using their own device. Increasingly savvy travelers also expect a more efficient check-in and check-out process that lets them go straight to their room, already setup according to their preferences before they even walk in the door. Properties that stay ahead of these expectations are attracting younger, more tech-savvy guests, while properties neglecting their technology infrastructure are lagging behind.

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94

% of Guests Cite Wi-Fi as the Most Important Amenity

90

% of Guests Have a Mobile Device in Reach at All Times

40

% of Guests Travel with 3 or More Devices

80

% of Guests Will Not Return to Hotels with Poor Technology

Key Considerations for Connected Guest Experiences

Security

More connectivity options, connected services, and devices also means more potential entry points into your network

Data

Connected guests generate large amounts of valuable data that needs to be collected, stored, and managed effectively

Devices

Guests expect the full suite of hospitality services to be available on all their devices, not just on desktop websites and TVs

Tracking

Properties need to take advantage of tracking opportunities to deliver relevant, targeted, and valuable upsells and offers to guests

Integrations

Connected guest services cannot be delivered in a vacuum; they must be integrated into existing infrastructure and management systems

Monetization

To be truly successful, connected guest services should include a monetization component to ensure a positive and worthwhile ROI

How We Can Help

Strategic Visioning

We can help identify the best opportunities to build connected guest experiences that delight, attract, and retain guests across multiple properties. Our team works with major clients from the idea phase to not only target the highest impact opportunities, but also build a strategic vision that fits into winder company goals and capabilities.

Ecosystem Development

No single company has all the tools needed to build a true connected guest ecosystem, so it is important to choose the right partners and integrate them into a strong framework. Our team has extensive experience in multiple industries building ecosystem requirements and expectations, then identifying and leading outstanding partners to fill the gaps.

Program Management

As with any complex program, the success or failure of connected guest experiences relies on how well they are managed from idea to ongoing maintenance. Whether you have an existing connected guest program or are just getting started, we can help you manage all of the moving parts, partners, and stakeholders to ensure your program's success.

Ready to Tackle Connected Guest?

We have a long history of envisioning, developing, and deploying connected experiences across multiple industries.  Our team is ready to help you stay ahead of the competition and exceed your guests’ expectations for connectivity, entertainment, and “wow” experiences.  From strategic direction to hardware and software guidance, we have the tools and experience to help you deliver on the promise of the connected guest experience.
Contact Us Today