The telematics field is the leading edge of business and technology developments for the auto industry. From early voice help services to fully connected head units, the telematics space has undergone rapid expansion and sophistication in the last few years. As more cars connect to phones, the internet, and each other every day, customers continue to demand additional features and push the limits of connected car capabilities. Staying ahead of these demands requires more than just automotive know-how. Success in this space will be dependent on making the right culture, operations and overall approach part of the organizational DNA.